They responded with a general formatted email not responding to my actual inquiry, but rather indicating that the refunds were being processed. I emailed Capital Jazz on Apinquiring about the status of the refund. Capital Jazz sent an email on Januindicating that I could expect a refund within 90 days minus a processing fee.
Capital city jazz festival 2021 lineup full#
I paid for my cruise in full on July 24, 2019. I elected to receive the refund due to the very poor communication from Capital Jazz coupled with cancelling the cruise on short notice. I received an email with the option to roll over the funds for another cruise or obtain a refund. The cruise for January 2022 was cancelled one week prior to departure, on January 7. However, due to COVID restrictions, we rolled over the funds to sail on the cruise for January 14-22, 2022. The Super Cruise was originally scheduled to sail in January of 2021. I booked a cruise for me and my husband on Capital Jazz. I paid ******** after their processing fee Iam owed ******** Thanking you in advance for your assistance. but this type of business practice should not be allowed this is unethical, unprofessional and should be illegal.I am asking for your assistance my reservation # is ******* the email I have for Capital Jazz is ******************************** ,mailing address is Capital Jazz Cruise ***************************** **. We were traveling went received their refunds in June 2022.They say they have been in business over 20 yrs. Capital Jazz would respond back with the same general e mail for me to be patient., and they only respond to me after I send them an e mail they have never sent emails out prior giving you a date to expect your refund. I emailed them Jun 20, Sep 1, Sep 20,Sep 30, Dec,17 of 2022. I tried phoning Capital Jazz to only get an answering machine ,I've left several messages and no one will call back. Capital Jazz gave us the option again to roll over our monies to another cruise or obtain a refund,I elected to obtain a full refund of ******** On Jan.25,2022 they sent me an email stating it will take 90 days and they will also take 3% out for a processing fee.I waited until Apr.30,2022 and e mailed Capital Jazz insuring about my refund, they responded that please be patience and they are sending refunds out.
However Capital Jazz cancelled this cruise 1 week prior to departure leaving me stuck with non refundable plane tickets. However due to the Covid restrictions this cruise was cancelled and Capital Jazz gave us the option to roll our monies over to cruise with them the following year or obtain a refund, we elected to roll our monies over and go on the cruise the following yr. I booked a cruise for me and my husband *************************** on Capital Jazz Super cruise that was originally scheduled to sail in Jan.16-24' 2021.
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